CEO of the EOS Group
Welcome to our
This is EOS
EOS – your expert in receivables management
The EOS Group is a leading international, technology-driven expert in receivables management with more than 6,000 employees in 24 countries. For more than 45 years we have helped companies with our operational expertise so they can focus on their core business. Our clients work in many different sectors, such as banking, energy utilities, real estate, mobility, insurance, telecommunications and e-commerce.
The fiscal 2021/22 in brief
in annual revenue
was generated by EOS Consolidated in fiscal 2021/22. That is an increase of 1.6 percent over prior year.
in Earnings Before Interest, Taxes, Depreciation and Amortization (EBITDA), a slight decline compared to prior year.
was the investment volume.
EOS Consolidated increased investments in receivables and real estate by EUR 134.3 million.
serve some 20,000 customers throughout the world.
The EOS Group is represented in 24 countries.
Stable development in turbulent times
The EOS Group looks back on a solid fiscal year 2021/22. EOS wrapped up the business year with a slight revenue increase despite pandemic-related restrictions, planning uncertainty and a tense competitive environment.
The five members of the Board of Directors draw a positive resume and look back on the highlights of the financial year:
"We owe our success to our more than 6,000 employees, who make EOS more dynamic and more digital every day."
"Diversifying risk makes us a stable partner for our clients over the long term. Plus, by expanding our analytical data pool, we achieve greater efficiency through improved control."
"We will become even more active in the NPL market – especially with secured debts."
"Behind innovations there are always people. That’s why it’s important for us to network even more."
"We are constantly improving in such areas as data analytics, intelligent software and agile working."
The 2021/22 fiscal year
Insights into the financial year:
A comparison of revenue and earnings
After a slight decline in the previous year, EOS recorded a surge of 1.6 percent in total revenue in the 2021/22 fiscal year. The Group experienced growth especially in Eastern and Western Europe. For the first time, Germany was not the region with the highest revenue.
In the financial year 2021/22, the revenue of EOS Consolidated remained at a high level, confirming the strong operational performance of the past few years. The successful handling of portfolios purchased in previous years boosted revenues again in the past financial year. However, precautionary accounting measures due to the war in Ukraine had a dampening effect. For this reason, Earnings Before Interest, Taxes, Depreciation and Amortization (EBITDA) declined slightly.
Earnings development (EBITDA)
Consolidated revenue by region 2021/22
The share of consolidated revenue generated by Eastern and Western Europe continues to grow. Despite a slight five percent decline, Germany remains one of the strongest performing regions within the EOS Group. The decline in revenue is primarily a consequence of the fierce competition in the NPL market. The steepest decline was recorded for the North American market, which can be attributed to the divestment of the North American subsidiaries during the year.
Petra Scharner-Wolff: “EOS has established itself as a fixture of the Otto Group.”
Financial performance in 2021/22
Revenue by region
In the financial year 2021/22, consolidated revenue increased by 1.6 percent to EUR 804.9 million, which was slightly above prior year (EUR 792.5 million). With an increase of 12.2 percent, the companies in Eastern Europe recorded the steepest climb, followed by Western Europe with an increase of 9 percent.
Revenue in Germany declined slightly, but remained high at EUR 274.8 million. Results in North America reflect the divestment of the subsidiaries that took place during the year. Revenue in that market was significantly below the previous year’s level.
|||2021/2022||22020/2021||Change over prior year in %|
In the fiscal year 2021/22 EOS Consolidated achieved EBITDA in the amount of EUR 282.5 million (previous year: EUR 312.4 million). Compared to prior year, revenue climbed by EUR 12.4 million as a result of economic recovery that followed the first year of the pandemic. Measured against revenue and disregarding precautionary accounting measures, other operating expenses increased proportionately by 9.4 percent, or EUR 23.3 million. Other operating income and in-house work (debt collection software) capitalized with an effect on income were at the same level as in the previous year.
|Total operating income||815,215||804,003|
|Earnings before Interest, Taxes, Depreciation, and Amortization (EBITDA)||282,453||312,406|
|Earnings Before Tax (EBT)||228,544||253,805|
Total assets of EOS Consolidated climbed by 4.7 percent to EUR 2.4 billion compared to the previous year. Among other factors, the increase can be attributed to the purchased portfolio of receivables and real estate*, which, due to the higher total investments in the financial year, climbed to EUR 2.0 billion. Purchased portfolios account for 75.4 percent and real estate in inventories for 7.8 percent of total assets.
|||2/28/2022||in %||2/28/2021||in %|
|Purchased receivables and real estate in inventories*||1,989,455||83.2||1,898,522||83.1|
|Cash and cash equivalents||105,455||4.4||50,211||2.2|
Equity and financing
In the past financial year, total financing increased by EUR 107.3 million to EUR 2.4 billion compared to previous year. The company’s equity increased to EUR 895.7 million, due in part to a partial profit retention from the previous year’s result. Thus, the equity-to-assets ratio increased further to 37.5 percent (previous year: 35.1 percent), which, relatively speaking, constitutes a very high level for a financial services provider. EOS Consolidated satisfies its refinancing needs with loans from banks and the parent company. The majority of this financing continues to have short-term maturity, which increased from 71 to 74 percent of debt financing compared to the previous year.
(For accounting reasons tables and text may contain rounding differences.)
|||28.02.2022||in %||28.02.2021||in %|
|Verbindlichkeiten gegenüber Kreditinstituten||92.111||3,9||162.043||7,1|
|Verbindlichkeiten gegenüber nahestehenden Personen und Unternehmen||1.102.833||46,1||1.010.266||44,2|
|Verbindlichkeiten aus Lieferungen und Leistungen||41.962||1,8||42.147||1,8|
In fiscal year 2021/22, EOS continued to support companies such as banks in reducing their non-performing loans (NPL) and receivables. Some highlights at a glance:
A leading Spanish bank and EOS in Spain have already dealt with numerous NPL portfolios in the past. Now the first portfolio with secured debts has changed owners — a first for EOS in Spain.
With a value of EUR 1.7 billion, EOS in Serbia concluded the biggest deal in the history of EOS in Eastern Europe. The portfolio, acquired as part of a secondary transaction, consists largely of secured debts.
At the end of 2021, EOS in France concluded its biggest deal of the financial year. The portfolio of mostly secured debts is from three regional banks of the BPCE banking group, with which the company has had a good business relationship for quite some time.
EOS received more than half a million receivables from a renowned “buy-now-pay-later” provider for processing in a fiduciary capacity.
We continue to invest at a high level
After the pandemic subsided, EOS once again increased its investments in non-performing debts and real estate in the 2021/22 fiscal year. The increase of the total volume was in the three-digit million range. In particular, EOS boosted the purchase of secured receivables and real estate.
Investments in debt purchases and real estate in 2021/22
The EOS Group increased its investments significantly compared to previous year. Total volume rose by about 25 percent, from a total of EUR 534.3 million in the previous year to EUR 668.6 million. Investments were made in unsecured and secured debts and in real estate. EOS again purchased most NPL portfolios in the Eastern European market, followed by Western Europe and Germany. In addition, EOS purchased receivables portfolios in countries where the Group is not represented by its own company. EOS cooperates with local debt collection experts when making decisions about potential purchases of receivables portfolios, which the partner then handles locally in a professional manner. At EOS, these collaborations are called “Debt Collection 4.0.”
Unsecured in 2021/22
Secured / Real estate in 2021/22
Purchased receivables in 2021/22
At EUR 1.99 billion*, the carrying value of the portfolios recognized at the end of the financial year was just below the two billion mark. This constitutes an increase of almost five percent thanks to a total value of some EUR 100 million above previous year’s figure. It is a development which shows that debt purchases are still on a course of growth. At EUR 1.31 billion, unsecured receivables portfolios still totaled more than twice that amount for secured portfolios and buildings combined. Eastern Europe holds the most receivables in the entire Group, followed closely by Western Europe and Germany.
(For accounting reasons tables and text may contain rounding differences.)
Secured / Real estate in 2021/22
All figures and charts for fiscal year 2021/22 are also available for download in PDF format.
Our Focus Topics
Debt collection means assuming responsibility
EOS has defined sustainability goals in its Corporate Responsibility (CR) strategy. In its efforts to change finances for the better, the company is taking more responsibility in four areas of action.
Any company in any industry can contribute to more sustainability.
EOS employed a variety of measures to ramp up its commitment to corporate responsibility in the past year. It produced instructional material for financial education at schools, planted trees to fight the climate change and took a public stand for more diversity. The different activities show: any effort, however small, makes a difference and helps change for the better.
We live technology in all its facets
Technological progress has always been an integral part of our company’s DNA. It covers everything from analytics models and chatbots to the digital transformation of the entire group of companies. An overview.
Data and analytics
- A powerful data and analytics platform based on cloud technology
- Dynamic workflows for smooth processes
- AI-assisted decision-making and calculation models
Focus on consumers
- Personalized communication with our next-best action approach
- Self-services integrated in smart portals
- Chatbots for easy interaction
Opportunity and risk management
- Data-based portfolio evaluation / value-based pricing
- Risk analysis of the IT systems / IT security management
- Business model development and innovation
- Agile organization with a hybrid work model
- Cultural transformation as the basis of our business
- International collaboration in order to exploit synergy effects
20 million EUR is the amount that EOS invested in innovative technology and IT processes in fiscal 2021/22.
employees develop and implement digital processes.
The chatbot of the Belgian subsidiary EOS Contentia conducts more than 350 conversations with consumers every month.
use state-of-the-art technology to ensure information security at EOS.
Networked in 24 countries to form one Group
The EOS Group focuses on international networking. Our experts in 24 countries cooperate closely in order to change the finances of our clients and of consumers for the better. Their collaboration has made EOS an expert in cross-border debt collection. With our network of 83 partner companies, EOS processes cross-border debt collection cases in more than 180 countries. At the core is our IT platform EOS Global Connection, where partners and customers can follow the development of a case in real time.
were handled by EOS employees all over the world in 2021/22.
98 percent of all successful collections were settled out of court, resulting in quicker resolutions and lower costs.
including 581 new clients, used the international collection services of EOS.
In the last fiscal year EOS processed collections in 189 countries.
work for EOS in cross-border debt collection, 286 of them at EOS companies.
We work worldwide for you.
As of July 2022