Fiscal 2020/21. The result of an exceptional financial year.
With unexpected instability in regional markets and countless hurdles in our everyday work routines, our 2020/21 financial year was dominated by the global COVID-19 pandemic. Despite this, we managed to come through the crisis stably and in an internationally successful position.
Four good reasons for our stability in times of disruption
Market: We make successful investments in debt purchases and achieve record-breaking results in some countries.
Technology: We are pushing ahead with our digitalization process, which improves our business operations and internal integration.
References: Our customers and business partners trust in our services, even in challenging times.
Responsibility: We are committed to achieving a debt-free world and want to change the financial situation of our customers and defaulting payers for the better.
Our business figures at a glance.
Read the entire report on our 2020/21 business performance.
Successful result despite difficult market conditions
The global COVID-19 crisis made the last financial year very challenging for EOS. We nevertheless managed to do business profitably in this volatile situation. Although we fell short of the record earnings achieved in 2019/20, our consolidated revenue remained at an exceptionally high level.
earned by EOS Consolidated.
was invested by EOS in innovative technologies and IT core systems.
awarded to EOS by leading rating agency.
“Given the challenges of the past year, this positive result was by no means self-evident. In a declining market, our core areas of expertise allowed us to continue to perform well and remain successful internationally. I am therefore all the more proud of this fantastic achievement by our teams.” Klaus Engberding, CEO of the EOS Group
Turnover and result: stable despite slight declines
Revenue growth over the last four years (in EUR million)
EOS Consolidated closes fiscal 2020/21 with slight declines but remains stable at an encouraging level. At EUR 792.5 million, consolidated revenue was 7.1 percent below the excellent value from the previous year.
Earnings performance (EBITDA) over the last four years (in EUR million)
Earnings before interest, taxes, depreciation and amortization (EBITDA) were EUR 312.4 million in 2020/21. Despite a slight drop in earnings, EOS was able to close the pandemic year with a clear profit.
Performance in detail: Overview of the various EOS regions
The revenue of EOS Consolidated for the 2020/21 financial year by individual region:Results in the regionsIn this financial year Germany is once again the region with the highest turnover within EOS Consolidated. Overall, each region recorded a decline as the result of the widespread consequences of the pandemic. Moratoriums and uncertainty in the markets caused a temporary reduction in the volume of non-performing loans and a corresponding decline in investment. Nevertheless, some countries, primarily in Western and Eastern Europe, were able to achieve positive results. For example, Spain reported record investments especially in the second half of the year. Moreover, the previous year’s investment level was exceeded in some Eastern European countries, especially in Russia and Poland.
Highlights from our regions
Stable investment levels:
In Germany, investments totaled EUR 168.2 million and were therefore at a consistent level. Revenues of EUR 289.1 million and a 36.5% share of consolidated sales mean that Germany is once again the strongest performing region in the EOS Group.
Transformations:
In Spain, EOS completed the shift from fiduciary collector to debt purchaser and at the same time built up a strong market position as a buyer of debt portfolios.
Targets exceeded:
In Russia, Slovenia, Slovakia and Poland we were able to substantially improve on the previous year’s results. In Croatia, Poland, and Bosnia and Herzegovina, investments were higher than in the previous year.
Solid investments:
In the USA, the debt purchasing segment reached a level well above that of the previous reporting period. In the services segment there was also a substantial improvement on the previous year.
Strengthening our market position:
In 2020/21, the German market for receivables purchases was dominated above all by revolving portfolios. We also managed to increase the volume of fiduciary collections.
High investment level:
In Eastern Europe we were able to increase the NPL investment level of the previous year by around 3 percent to EUR 195.3 million. The highest NPL investments were made in Croatia (30%), followed by Poland (27%) and Russia (14%).
The past year has once again made clear the importance of digitalizing business processes. At EOS we have already achieved a lot in this area. AI-supported data analysis is a core element of our business model, while real-time communication and digital tools also support our daily work routines. Our primary consideration is how we can use IT and technology to improve the customer journey at EOS.
“We are improving overarching collaboration within the Group by creating shared databases and standardizing our processes. As a result, the communication and information-sharing options between EOS companies are being substantially improved. Our aim is to leverage technology to support communication and collaboration within the Group.” Justus Hecking-Veltman, CFO of the EOS Group
Technology in action: Digitalization projects at EOS
Debt collection systems:
The “Kollecto” software and the new web-based version “Kollecto+” are helping us to standardize our processes. As a result, our receivables management has become even more efficient in 12 countries. In Germany, EOS last year recorded an eightfold increase in the number of users of the FX collection software that we developed in-house.
Chatbots:
Virtual co-workers are already being deployed in several countries. They reduce the workload at our service centers, answer automated questions or deal with certain receivables issues. We plan to also install chatbots at other EOS locations in future.
Data analysis:
In France we are working on further improving our collection process with the help of the cloud. EOS in Denmark is currently developing an AI-based decision-making tool designed to help us evaluate the success of judicial collection processes. And with the help of machine learning algorithms, we are analyzing our own processes to develop payment plans to ensure that nobody becomes financially overwhelmed.
For details of these and other projects read our e-paper.
In fiscal 2020/21, many of our around 20,000 customers were affected by what were in some cases considerable changes in their industries and business activities. We are proud to have been able to help create more stability and security in these turbulent times.
“We have been working with EOS in Switzerland in the field of receivables management for more than 15 years. Our collaboration is based on a strong partnership. The EOS team interacts with our clients’ patients respectfully and professionally and also takes account of their respective financial circumstances. This is especially important in the healthcare sector.” Switzerland: David Pravato, Swisscom Health
“After 15 years of partnership with EOS we very much appreciate its service and collaboration. The company’s flexibility and solution-driven approach to individual cases have definitely resulted in better payment discipline on the part of our customers who are in arrears. Whether EOS is contacting our customers, negotiating agreements professionally or successfully recovering outstanding debts, the collaboration meets our expectations at all times.” Slovakia: a.s.-Mgr. Marek Jakab, Všeobecná úverová banka, a.s. (VUB Bank)
Responsibility.
Changing for the better
As a result of digitalization, climate change and the COVID-19 crisis we are living in an era of profound paradigm shifts. Only by being proactive and at the same time taking responsibility can you master these economic and social challenges. EOS is conscious of this responsibility, which is why in fiscal 2020/21 we defined four key areas of our corporate responsibility (CR) strategy. These will be constantly developed and refined in future to effect long-lasting change for the better.
You can read about the CR activities EOS has already launched in our magazine.
EOS is committed to respectful and fair interaction with defaulting payers and to solution-driven, sustainable debt reduction.
EOS assumes social responsibility, within its own company by promoting empowerment, diversity and inclusion, and also in society through its educational initiatives.
EOS is working with focused and readily implementable measures to achieve its goal of climate neutral operation by 2030.
EOS strongly advocates strict and binding standards in the industry and responsible codes of conduct.
In this interview, Justus Hecking-Veltman, CFO of the EOS Group, explains what makes EOS so resilient and how the company aims to exploit new opportunities after this exceptional year.
The EOS Group is resolutely pursuing its corporate responsibility agenda. But climate protection is not the only objective. The company’s CR strategy focuses above all on social and corporate engagement.
We use cookies on our website to enable you to have the best possible website visit. These include cookies that are necessary for the operation of the website, those that are only used for anonymous statistical purposes, cookies that are used for comfort settings and cookies that are used to provide you with personalized, interest-based content. You can decide yourself whether you want to allow the use of statistics, comfort, and marketing cookies. In addition, you can change/withdraw your consent at any time by clicking on the Change Cookies settings on the bottom of the website. Further information can be found in our Privacy Policy and in our Imprint.
Necessary
We use necessary cookies. These cookies are necessary for the operation and the basic functions of the website. In particular, they enable the security-relevant functioning of our website.
You can read about which cookies we use here.
Tool name
Cookieconsent_status
Tool provider
EOS Holding GmbH
Address of tool provider
Steindamm 71, 20099 Hamburg, Germany
Tool description
Essential cookie to save consent banner inputs.
Data processed
None
Purpose of data processing
To save consent
Retention period
60 days
Tool name
Java Session Cookie
Tool provider
EOS Holding GmbH
Address of tool provider
Steindamm 71, 20099 Hamburg
Tool description
Randomly generated session number essential for the proper functioning of the application software.
Data processed
None
Purpose of data processing
Proper functioning of website
Retention period
Session cookie – is deleted after you have closed your browser.
Comfort
If you allow comfort cookies, we can make use of our site easier for you. If you visit our website again to use our services, it will automatically be recognized that you already visited us and the entries and settings you made will automatically be recognized so that you do not have to enter them again.
You can read about which cookies we use here.
Tool name
Visitor
Tool provider
EOS Holding GmbH
Address of tool provider
Steindamm 71, 20099 Hamburg, Germany
Tool description
We use this cookie to make it easier for you to use this website.
Data processed
None
Purpose of data processing
Optimization, improvement of service
Retention period
Session cookie – is deleted after you have closed your browser.
Tool name
NEW_Visitor
Tool provider
EOS Holding GmbH
Address of tool provider
Steindamm 71, 20099 Hamburg, Germany
Tool description
We use this cookie to make it easier for you to use this website.
Data processed
None
Purpose of data processing
Optimization, improvement of service
Retention period
1 day
Statistics
We use statistical cookies to improve our offering and ensure a needs-based design and the continuous optimization of our website.
For this, we collect anonymized data for statistics and analytics, for example, to determine site traffic and user behavior and to adapt and improve our content and the website experience.
You can read about which cookies we use here.
Tool name
nmstat
Tool provider
Siteimprove GmbH
Address of tool provider
Rosenheimer Str. 143 C, 81671 Munich, Germany
Tool description
This cookie contains an ID character string for the current session. It contains non-personally identifiable information about which sub-pages the visitor enters – this information is used to optimize the user experience.
Data processed
None
Purpose of data processing
Analysis, statistics
Retention period
399 days
Tool name
AWSELB
Tool provider
Siteimprove GmbH
Address of tool provider
Rosenheimer Str. 143 C, 81671 Munich, Germany
Tool description
This cookie ensures that all statistics from the same session are captured contiguously.
Data processed
None
Purpose of data processing
Analysis, statistics
Retention period
Session end
Tool name
siteimproveses
Tool provider
Siteimprove GmbH
Address of tool provider
Rosenheimer Str. 143 C, 81671 Munich, Germany
Tool description
This cookie is used to track the sequence of pages viewed by the visitor during the website visit.
Data processed
None
Purpose of data processing
Analysis, website statistics
Retention period
Session cookie – is deleted after you have closed your browser.
Marketing
We use marketing cookies so that we can provide you with relevant and interest-based content when you visit our website.
You can read about which cookies we use here.
Tool name
Facebook Pixel
Tool provider
Meta Platforms Ireland Limited
Address of tool provider
4 Grand Canal Square, Grand Canal Harbour, Dublin, D02, Ireland.
Tool description
Used by Meta to serve ads, measure and improve ad relevance, and offer advertising products on Meta.
Data processed
Ads Viewed | Pages Visited | Browser Information | Facebook Cookie Information | Facebook User ID | Geographic Location | Device Information | HTTP Header | Interactions with Ads, Services and Products | IP Address | Marketing Information | Usage Data & Behavior | Pixel ID | Referrer URL | User Agent
Purpose of data processing
Analysis | Conversion Tracking | Marketing | Social Media | Advertising
Retention period
__fbp (duration: 3 months)
Tool name
LinkedIn
Tool provider
LinkedIn Ireland Unlimited Company
Address of tool provider
LinkedIn Ireland Unlimited Company Wilton Place, Dublin 2, Ireland
Tool description
This cookie is used to obtain anonymized reports about the website target audience and the possibility of targeted advertising, e.g., in the context of retargeting.
Data processed
Device information, browser information, IP address, referrer URL and time stamp.
Purpose of data processing
Marketing, analysis, retargeting
Retention period
Cookie Name (duration: 90 days)
Tool name
Google Analytics
Tool provider
Google Ireland Limited
Address of tool provider
Google Building Gordon House, 4 Barrow St, Grand Canal Dock, Dublin 4, D04 V4X7, Irland
Tool description
Used to track website activity such as session duration, pages per session and the engagement rate of individuals using the site, along with the information on the source of the traffic
Data processed
Ads Viewed | Pages Visited | Browser Information | Facebook Cookie Information | Facebook User ID | Geographic Location | Device Information | HTTP Header | Interactions with Ads, Services and Products | IP Address | Marketing Information | Usage Data & Behavior | Pixel ID | Referrer URL | User Agent
Purpose of data processing
Ad personalization | Ad user data | Ad storage | Analytics storage
