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Annual and Sustainability Report 2025/26 Find out more.

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Digitalization Debt collection services

EOS study: AI proves its worth in banking

Oct 15, 2026

4 min.

EOS Banking AI Barometer: AI proves its worth in banking – almost one in three people would even prefer talking to AI about sensitive financial matters.

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What does Europe really think about AI in banking?

The EOS Banking AI Barometer shows how European consumers rate the use of artificial intelligence in banks’ customer communication – from trust in fraud detection to proactive support with payment difficulties.

All results at a glance

A blonde businesswoman in a grey blazer is standing outside a modern building, looking at her smartphone and smiling.

Annual and Sustainability Report 2025/26

In the 2025/26 financial year, the EOS Group once again delivered excellent results, confirming its strong position across Europe. Significant investments and a focus on sustainable business practices played a key role in this success. With resilience and innovative strength, EOS actively meets market challenges and helps shape the financial world responsibly and with a clear vision for the future.

Read the full report here